How to get help on Tavero Launch
Find answers fast with our help tool, or speak to someone on the team.
Updated
Help is right there
Use the help button that sits on every page. It's your quickest way to find answers. Search through our help articles, chat with our AI assistant, or send a message to our team—all from one place.
What the assistant can do
When you're signed in, the assistant reads your own shop details (listings, orders, invoices, claims, notices) so it can explain what's happening in your account. It's handy for working out why something isn't showing yet, or what a notice means. The assistant cannot make changes to your account and will never ask you for passwords or card details.
Reach the team
Send a message through the help button or visit /contact. You'll get a ticket number by email, and someone will reply to that same email. Keep the conversation going by replying to their message—no need to start fresh.
You can also email launch@zinndigital.com directly. We're here during office hours: Mon-Fri 08:00-20:00 UTC.
Questions people ask
- Can the assistant change things in my shop?
- No. The assistant reads your account information to help explain what you see, but it cannot make any changes. It also won't ask for passwords or payment details.
- How do I track my support request?
- You get a ticket number by email as soon as you send your message. Reply to that email to add more information or follow up.
- When can I expect a reply?
- Our team works during office hours: Mon-Fri 08:00-20:00 UTC. Email launch@zinndigital.com or use the help button on any page to get in touch.